General questions

There’s a problem with my order

Do not worry, we are here to help you, please send us a detailed mail to: [email protected]

Do you ship worldwide?

No we don’t, currently we are shipping only within the Philippines.

Where do you ship?

We are currently shipping to any city or region withing the philippines

What is the status of my order?

To know the current status of your order please login in to your account and check under the order section.

Payment

Which currency will I be charged in?

We are going to charge you in our bank currency, which is Philippino Pesos.

Is my debit or credit card supported by your payment gateway?

We currently accept all cards issued by any bank from Asia.

What payment methods do you accept?

We are currently accepting the next payment methods: Credit / debit card, Cash on delivery, Bank transfer, Paypal, Gcash and GrabPay.

Returns

Can I receive a refund?

If there’s a problem with your order, please let us know and we will evaluate the situation to offer you the best solution or compensation.

What’s your return policy?

We allow the return of all items within 7 days of your order delivery date. If you’re interested in returning your items, send us an email with your order number.

Shipping

How do I track my order?

Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order. Also will send you a SMS reminder to the phone number in your order.

When will my order arrive?

Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received. Some additional info based on our current delivery methods:

For Manila Metro only:

  • Standard shipping: 1 to 3 days from the moment we dispatch your order. SMS and Email with delivery detail will be sent to you once dispatch.
  • Same Day Delivery: Cut off at 4PM, dispatch around 5 to 6PM with expected delivery time of around 1 hour. Email and SMS will be sent to you once dispatch.
  • Express Delivery: 2 Hour approximately from order placement, cut off at 4PM. Expected delivery time of around 1 hour. Email and SMS will be sent to you once dispatch.
How long does it take to ship my order?

Orders are usually shipped within 1-2 business days after placing the order.

Worldwide shipping?

No, we only ship within the Philippines

Where do you ship?

We are currently shipping to any city or region withing the philippines